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FAQ
Frequently Asked Questions
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| | To assist our clients, we have assembled a list of Frequently Asked Questions from our hands-on training and our tech support interactions with clients like you. | |
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I. Images
- What type of image files
can I use in Freedom?
- How do I bring an image
into the Freedom, so that I can use it?
- Now that I have brought
an image into Freedom, how do I put it on my website?
- I would like to use
an image on my website but its file size is too large, how do I reduce,
or optimize the file size for web use?
- How do I resize the
width and height of an image that I want to use on my website?
II. Documents
- What
type of documents can I use in Freedom?
- How do I bring a document
into Freedom so that I can use it?
- Now that I have brought
a document into Freedom, How do I create a link to it on my website?
- How
do I optimize my documents for quick download from my website?
III. Common Error Messages
- MONTANA SUNSET - I started
the Freedom program for the first time and received an error message
telling me that my account registration information is invalid,
what do I do?
- COTTON CANDY - I tried
to update my website and received an error message stating that one or
more of my files were to large to be
updated, what should
I do?
- WHISPERING
PINES – When
I canceled a website update I received an error message stating that my
update failed because I chose not to
enter my
remote website server login information, what does it mean?
- BIG BANANNA
- I tried to update checkout or check-in my website and received an error
message informing me that a connection to the freedom
website
server could not be established, what do I do?
- VOLCANO
JOE – I
have received an error message informing me that the Freedom software
has encountered an internal error, what should I do?
IV. CARDs
- What is a CARD?
- How do
I add a CARD?
- How do I edit a CARD?
- How
do I delete a CARD?
- How do I move a CARD
around on one of my pages?
- Can I cut or copy, and
then paste a CARD from one location to another location, even onto another
page within my website?
V. Page Modification Buttons/ Dir Structure
- How do I add a page
to my website?
- How do I remove a page
from my website?
- How do I rename one
of my pages?
- How do I make a copy
of one of my pages?
- I maintain multiple
websites, how do I switch back and forth between them?
- How do I change the
order in which my page navigation links are displayed?
VI. Saving and Updating
- How do I save work on
one of my pages?
- How often should I save
my work?
- When I am done working
in Freedom, how do I send my updates to the website on the internet
I. Images
| 1. |
Q: What type of image files can I use in Freedom? |
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A: Freedom supports all types of GIF, JPEG, and PNG file formats. |
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| 2. |
Q: How
do I bring an image into the Freedom, so that I can use it? |
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A: Using
the Add
Images feature, you will be walked through the steps of bringing
images into the system. |
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| 3. |
Q: Now
that I have brought an image into Freedom, how do I put it on my website? |
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A: Selecting
the Image feature, available in several CARDs, you will be walked through
the steps of displaying images on your web pages. (There are two cards
that allow for the use of images. The Editor CARD and the Table CARD
have image areas located on the left and right of their main content
region. To add an image to these cards you need to select, with the mouse,
the image area you would like to use. A popup window will appear displaying
the current images in your Image Album. You need to then select the image
you would like to display. Then press the “OK” button, which
will close the popup window. You should now see a preview of the selected
image in the image area. Finally select the “Save Add” button
to save the changes you have made to the CARD.) |
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| 4. |
Q: I
would like to use an image on my website but its file size is too large,
how do I reduce, or optimize the file size for web use? |
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A: Only
a few applications (like Photoshop) out there give you the option to
optimize the size of your images. Our suggestion to you is to choose
your images carefully. Try to use images that are already the correct
dimensions, and optimized for the web. |
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| 5. |
Q: How
do I resize the width and height of an image that I want to use on
my website? |
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A: Using
an image-editing program (like MS Paint or Photoshop) you can usually
change the width and height of an image. |
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II. Documents
| 1. |
Q: What
type of documents can I use in Freedom? |
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A: Freedom
supports TXT, RTF, DOC and PDF file formats. |
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| 2. |
Q: How
do I bring a document into Freedom so that I can use it? |
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A: Using
the Add Documents feature, you will be walked through the steps of bringing
documents into the system. |
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| 3. |
Q: Now
that I have Brought a document into Freedom, How do I create a link
to it on my website? |
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A: Within
the editor or table CARDs edit window, you first need to select the bit
of text that you would like linked to your document. Then you will find
the Link button located on the toolbar. Select the link button, and a
popup window will appear displaying all of your link settings. Select
the Document button and then press browse. Another window will open and
show all of the current documents available in Freedom. Select your document
and press “OK”. Now you have one more selection to make on
the link settings window. You can choose to either open the document
in the same browser window or to open a new window for it. Chose one
and then press the “Save Edit” button to commit your changes. |
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| 4. |
Q: How
do I Optimize my documents for quick download from my website? |
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A: If
you don’t have a document compression tool (like Acrobat) you have
to be careful about making your document sizes small enough for download.
Freedom puts a cap on uploads at two megabytes. This is still quite
large as far as downloads go, and there are several things you can do
to minimize document size.
If you want to incorporate images into your documents, but they make your
document to large, you should make sure that they are already optimized
for web
use. If you have an extremely long document, making its file size to large,
you could break it up into several different documents and link to each section
separately. |
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III.
Common Error Messages
| 1. |
MONTANA
SUNSET - Q: I started the Freedom program for the first time and received
an error message telling me that my account registration information
is invalid, what do I do? |
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A: Double
check that you have entered the correct registration information into
the provided fields. If that still does not work, you need to contact
the party that provided you with your user ID, key word, and key code. |
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| 2. |
COTTON CANDY
- Q: I tried to update my website and received an error message
stating that one or more of my files were to large to be updated, what
should
I do? |
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A: One
of the document or image files you inserted into Freedom exceeded the
three megabyte limit set on file uploads. Check the files that are in
use and
either reduce their size for web use, or discontinue using them. |
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| 3. |
WHISPERING
PINES – Q: When I canceled a website update I received an
error message stating that my update failed because I chose not to
enter
my
remote website server login information, what does it mean? |
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A: This
is Freedom letting you know exactly where you exited the update process.
Here, there is nothing wrong with your actions or with Freedom. |
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| 4. |
BIG
BANANNA - Q: I tried to update checkout or check-in my website
and received an error message informing me that a connection to the
freedom website
server
could not be established, what do I do? |
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A: One
of three things has occurred:
1. Your computer
is not signed on to the internet with a connection to your internet provider
(I.E. AOL, Earthlink, SBC, etc…)
2. If you
use your phone line to connect to the internet, someone may have picked
up the phone while you were online.
3. Your internet
provider could be experiencing an outage related to maintenance or
technical difficulties.
Once you have checked
the above conditions, try again. If the problem persists please contact
the party that provided you with Freedom for assistance. |
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| 5. |
VOLCANO JOE – Q: I
have received an error message informing me that the Freedom software
has encountered an internal error, what should I do? |
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A: If
the problem persists please contact the party that provided you with
Freedom for assistance. |
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IV. CARDs
| 1. |
Q: What
is a CARD? |
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A: CARD
stands for Capsulated Articles of Recorded Data. There are several different
types of CARDs used by Freedom. They are located in the content area
of the edit/preview window and all of your website content is contained
within these CARDS. |
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| 2. |
Q: How
do I add a CARD? |
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A: Add
a card using the “Add Card” Button at the top of the Edit/Preview
workspace. |
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| 3. |
Q: How
do I edit a CARD? |
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A: Edit
a card using the “Edit
Card” Button at the top of the Edit/Preview
workspace. |
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| 4. |
Q: How
do I delete a CARD? |
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A: Delete
a card using the “Delete
Card” Button at the top of the Edit/Preview
workspace. |
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| 5. |
Q: How
do I move a CARD around on one of my pages? |
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A: First
you click and hold your mouse button over a card, then drag the card
to the desired location. Finally, release the mouse button and the card
will drop right where you placed it. Notice that the cards below the
dropped card reorder themselves automatically once the dropped card is
placed. |
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| 6. |
Q: Can
I cut or copy, and then paste a CARD from one location to another location,
even onto another page within my website? |
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A: Yes,
you can do all of these things. All of these things are discussed on the
"Cut/Copy/Paste
Card" page. |
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V. Page Modification Buttons/ Dir Structure
| 1. |
Q: How
do I add a page to my website? |
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A: Add
a page to your website using the “Add
Page” button located
above your website directory structure. |
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| 2. |
Q: How
do I remove a page from my website? |
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A: Remove
a page from your website using the “Remove
Page” button located above your website directory structure. |
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| 3. |
Q: How
do I rename one of my pages? |
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A: Rename
a page on your website using the “Rename Page” button located
above your website directory structure. |
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| 4. |
Q: How
do I make a copy of one of my pages? |
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A: Create
a copy of an existing page by selecting that page and then pressing the “Copy
Page” button located above your website directory structure. |
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| 5. |
Q: I
maintain multiple websites, how do I switch back and forth between
them? |
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A: Switch
back and forth between your clients by using the “Change Client” button
located above your website directory structure. |
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| 6. |
Q: How
do I change the order in which my page navigation links are displayed? |
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A: You
can reorder your pages by renaming the pages to start with numbers. In
this way you can increment the pages using numbers. |
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VI. Saving and Updating
| 1. |
Q: How
do I save work on one of my pages? |
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A: Save
any work done on a page of your website by using the “Save This
Webpage” button located above the edit/preview workspace. |
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| 2. |
Q: How
often should I save my work? |
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A: Save
only as often as you are willing to lose the work you have done. In other
words, save frequently. |
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| 3. |
Q: When
I am done working in Freedom, how do I send my updates to the website
on the internet? |
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A: Send
any work done to your website by using the “Update Website” button
located above the edit/preview workspace. |
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